The programme was developed in conjunction with Mystery Shoppers. Their input was invaluable in ensuring that appropriate measures and scoring criteria were adopted. The ongoing support from Mystery Shoppers has helped us to enhance the criteria used to give more differentiated feedback. They have also been on hand to help with interpretation of data and to advise on how this can be used to deliver improvements.
I am convinced that the use of this programme has helped us to deliver a better service for our consumers. The added bonus has been the exemplary customer service and the attention to detail provided by the whole team who look after our account.
The portal to access the reports is user friendly and updated regularly and the option to receive pdf alerts when the report is ready is particularly useful to respond to any urgent issues. I would highly recommend working with Mystery Shoppers Limited. We even have our own dummy businesses with websites. But all that aside, our case studies demonstrate that a programme set up in accordance with our advice WILL show clear and positive change.
The pilot surveys returned a picture of an organization whose culture of service and sales was uneven at best. A collaborative team was then assembled to explore new employee training, sales procedures, and employee recognition programs. The client has since rolled out a survey program across all locations, and uses the clear direction provided by our data analysis to strengthen operations chain-wide. Please contact me at:. Your Message:. Fast and cost-effective "feet on the street" to deliver, set up, and evaluate branding initiatives.
Mystery Shopping Measure What Matters. When we compare mystery shopper method and feedback systems , we can easily say that mystery shopper method does not fully meet the needs of businesses in today's conditions. Mystery shopper method, which provides insights into businesses on predetermined issues in a limited time frame, is losing its functionality day by day with the developing technology. Feedback systems that provide real-time insights of actual customers to the businesses are increasingly expanding their reach.
You can come across some success stories of different organizations in different environments that made certain changes in their businesses and transformed those changes into profitability based on the insights obtained through feedback systems. For example, a brand that keeps the customers in its stores for longer periods and raises sales by offering drinking water in its stores. Or a hotel that chooses a more elegant design upon learning that thick-framed x-ray devices are disturbing to customers.
These two examples that prove the importance of offering a good customer experience, once again, show the positive impact of collecting actual customer feedback. Possible misleading results obtained with mystery shopper method are now a thing of the past with feedback systems based on data from actual customers.
With its strong infrastructure and expertise in feedback technologies, Pisano provides feedback service to hundreds of customers around the world. Pisano feedback systems , which offer real-time high-volume feedback from a variety of digital and physical locations, provide its customers with the way of designing a better customer experience. Pisano operates with the principle of happy customers for happy businesses and believes in the power of feedback for a better world.
Design a better customer experience with Pisano and bring your organization to the future!
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