Comfort items : duvet, pillows, turndown. Cabin and seat cleanliness. Cabin temperatures. Washroom cleanliness.
Amenity kit and washroom amenities. Inflight entertainment. Quality of meals served. Flexibility of meal service. Magazines and newspapers.
Cabin Staff Service - Long haul Attention to cabin safety. Service skills and proficiency. Speed and timing of service. Enthusiasm and friendliness. Service hospitality. Personalisation of service. Interaction with customers. Language skills. Cabin presence and attention. Responding to customer requests.
Quality consistency among staff. Business Class Lounge - Zurich Ambience and exclusivity. Onboard Product - Short haul Seat comfort. Comfort items : pillow, blanket. We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website. Sign in. Log into your account. Password recovery. Friday, November 5, Newsletter About Contact. Airline Ratings. Qantas bookings surge on boarding reopenings.
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Dispelling the myths about flying. Love Switzerland and the DC-3? Then you will love this! Home Swiss International Air Lines. Product Rating 6. Wireless and Bluetooth functions must continue to be deactivated. Seat pitch of 31 inch on the As and 32 inch on the As with width of Your "consultant" in Customer Feedback Services talks of the pleasure to welcome us on future flights. There have had no one at the Transit desk of Swiss Air.
Until around 9am 21 Dec , someone was at the Transit Desk of Swiss Air and we have queued up, until our turn and we have been told that our flight has been cancelled, due to Swiss government has been banned all UK flights to Switzerland because of COVID, and it have had no current reschedule time. And we told that all to Swiss Air.
On the first day, Swiss Air still has provided us coupons for meals and drinks, sleeping area. From the 2nd day, my husband also couldn't pass the border, because Swiss Government did not allow UK passport holder to go into Switzerland.
However, they have stopped to provide us food, drinks coupons and sleeping area, no compensations until we have flights to leave ZUR due to the reason that they have only recommended us to go back to Hong Kong, because they think we bought return tickets, and we have refused.
Because the thing is, our final destination was Manchester UK, and we just only bought one way ticket. Swiss Air stopped providing us everything, but we just only can stay in the transit area.
Luckily, we met some people they gave us their food coupons to us. We still have had no choice to stay there, and keep asking Swiss Air if there have any flights.
In the afternoon, they told us, they will have flight to LHR London Heathrow Airport on 24 Dec morning, they didn't told us other flights. At that moment, our mental and physical status were collapsed, so we agreed. Finally, we have made it to London Heathrow. However, one of our luggages was lost and we reported to the airline desk immediately.
But there has only to fill the form on a computer, we have had no choice except to submit, and we did it. When we arrived Manchester, we emailed to Swiss Air that we would like to claim the train tickets and the extra fee in ZUR and the luggage delayed. Until 29th Dec we got our luggage back, but it's damaged already. Swiss Air haven't taken the full responsibility. They attacked me almost the whole flight due to the mask-wearing. Almost every minute a crew member was coming to me saying that the mask is not properly worn.
When tried to explain that I can't drink with the mask, they said that I can't drink for so long. By which right do they decide on how long I drink or how I wear the mask?! The overall impression is like spending time in prison with preoccupied wardens. The funniest thing is when I've left the plane in Moscow, almost no one around was in a mask.
Crazy kindergarten in the plane, never again! And no food provided. The quality of the service and politeness of the staff is nowhere near fine. Only adepts of the disinfection church may enjoy this! Got to payment, Visa confirmation message, after this the screen became blank and there was nothing I could do.
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